Film Rescue for iPhone

Support

Most problems are solved by one of the steps below. If none of them helps, email Dzmitry Dziachenka at ddziachenka@cloudlinux.com and describe what happened.

1. Common fixes

• The scan looks soft or unevenly lit. Put the negative on an even white backlight, fill as much of the frame as you can, and hold the iPhone parallel to the negative. The live checks on the capture screen name the one correction worth making first.
• The colours look wrong across a whole roll. Calibrate the film base: from the roll, choose Calibrate Film Base and photograph an unexposed part of that same strip. A roll photographed on different film needs its own calibration.
• This one frame looks wrong. Try the other styles — Natural, Restored, Vivid — and the four adjustments beside them. Reset Changes returns to the last version you saved.
• The app could not find the edges of the frame. It hands you a full-image crop with four corners you can drag, and VoiceOver users can adjust each corner without dragging.
• The camera will not start. Check Settings › Film Rescue › Camera. Either way, Import Photo works without camera access.
• A photo would not save to Photos. Film Rescue needs add-only access in Settings › Film Rescue › Photos. Save to Files and Share work without it.
• A save failed and mentioned storage. Free some space and try again; the captured original is kept while there is room to keep it.
• The app closed in the middle of a scan. Reopen it — Home offers Continue editing for work that was recovered.

2. Purchases

Saving beyond the first five frames is one one-time purchase, not a subscription. If you have already bought it — on this iPhone or another one signed in to the same Apple Account — use Restore Purchases in About or on the offer itself. Restoring needs a network connection; everything you have already scanned works without one.

Apple handles payment, receipts, and refunds. Request a refund through reportaproblem.apple.com — the developer cannot issue one. Deleting your data in the app does not cancel or refund the purchase, and reinstalling does not cost you it again.

3. Delete local data

Film Rescue keeps your work on your iPhone, and you can remove it at three levels. Each one asks you to confirm, names exactly what goes, and cannot be undone:

• One frame, from that frame's own actions.
• A whole roll and its frames, from the roll's actions.
• Everything, with About › Data & Privacy › Delete All Data.

Photographs you already exported stay where you saved them, and your App Store purchase is not deleted. Deleting the app itself removes its storage with it. The Privacy Policy says the same thing in more detail.

4. What to include in an email

• Your iPhone model and iOS version.
• The app version, shown on the app's About screen.
• What you did, what you expected, and what happened instead.
• The exact wording of any message the app showed you.
• A screenshot, if the problem is something you can see.

Please do not send private photographs unless one is genuinely needed to explain the problem — a screenshot of the message, or a scan of something you do not mind sharing, is usually enough. Never include passwords or payment details.

5. Privacy

Mail sent to ddziachenka@cloudlinux.com is read only by Dzmitry Dziachenka and used only to answer your request. It is not added to a mailing list. A message and its attachments are deleted within 90 days after the request is closed, unless the law or an active dispute requires keeping it longer. Anything you attach has left your iPhone, so send only what the problem needs. What the app itself processes is described in the Privacy Policy.